Today gave me the perfect example of who I do not want to be and who I NEVER want to be; that would be unkind, inconsiderate, and just plain out bullheaded. This may come off as a complaining kind of post, so my apologies in advance; but my point in the end is that most people, businesses or not, haven’t much of a heart or time to hear or work with others to come with a resolution.
Number 1 was the garbage company. I noticed last Friday morning our trash was still sitting out by the road while the neighbors wasn’t, so I came back inside and called their local site number to see if they forgot about us. After waiting to speak to someone after 40 minutes on hold (I take notes) I spoke to a woman named Rachel about the issue. I gave her the usual information for her to look into the matter, than had to wait another 10 minutes. She finally came back and told me our service had been suspended. I was kind of dumbfounded, didn’t know what to say, but managed a “How?” She started throwing numbers at me left and right and check numbers that I had sent in. Apparently I forgot to pay about $15 towards the account, on top of the new bill of $82.50 for three months of service (which went up drastically, mind you. We used to only may $50 for three months) I was calm and collected, I offered to make that payment of $15 to bring the account current while the new balance was going to have to wait until next week. She said in order to restore our service, the ENTIRE balance had to be paid, including this new balance. I asked how that was fair, but she said according to their system, that was the only way she could restore our garbage service. So now we will have last weeks trash, this weeks trash, and whatever we accumulate next week to put out; and I am putting it ALL out considering this money we’re throwing around and considering we won’t even be able to pay our rent. She wasn’t very nice to me, though I did treat her nicely and didn’t scream or yell; I didn’t use profanity or say anything nasty…though it crossed my mind a few dozen times. I told her kindly I would use their automated system next Wednesday to pay it all in full and next time they decide to suspend our service, I would greatly appreciate a notice in the mail as we never received one. Over $15, what a world we live in…
Number Two was to the Sewage Department for our Township. Over the last year or two, our rates have tripled, no joke there. It’s almost impossible to afford. They used to bill every three months, and it became so expensive for the residents that they actually had to start sending the bills out monthly (We are talking $450-$500 every three months). Back on topic, we were being charged all of these surcharges and maintenance fees, including a hefty one that we were told would stop at the beginning of 2018. Well here we are going into May of 2018 and we are still be charged this $50 surcharge, so I called. The one nice thing is I didn’t have to wait to speak to anyone. I stated my name, information, and nature of my call (once again, professionally and very kind) and what I was told last year about this charge and asked why it was still there. This lady, I kid you not, blew up on me. I had to take the phone away from my ear and I put it on speaker since she wanted to yell at me. I can’t say that I yelled back at her, but I did raise my voice at that point, and I told her I didn’t appreciate the attitude nor did I appreciate being lied to before about this charge. She went on about no one should have been telling me that information and everyone gets billed that same charge at different rates depending on their usage. I told her it seemed kind of unfair and how they expected low income families to be able to afford their sewage bills. She had nothing to say and asked if I needed anything else? I told her no, she did a good enough job at making me feel bad and I know not to ever call back. I hung up on her. Why do we live here again? That was a big face slap if I’ve ever had one.
Number Three was an awful call to the electric company. Ever since they installed “smart meters” on the houses, our electric bills have more than doubled. We went from a $75 electric bill to a $212 electric bill within a month, and we have everything energy efficient, right down to light bulbs. It took me about a half hour to get in touch with someone at the electric company while they tried to collect payment the entire time on their automated system. Finally, I was so thankful it rang through and someone answered. I will say the woman was nice, but her business manners were just awful. She had no idea what she was talking about and was twisting my words around. She kept getting information wrong and was unable to find account information, and then was pulling up our landlords information. I was like sweet Jesus, no! Don’t bring her into this! We’re already on bad terms with her as it is. I just wanted to know why the usage was so high. She couldn’t answer my question either way and I was rushed off of the phone. She must have had a burrito in the microwave at work or something.
I had to save the best for last, which after this I ended up having to take my medication and was knocked out for awhile. I had to call our landlord. Why was I doing all of the calling one may ask? Because my significant other has been working since early this morning taking calls and literally did not stop until late this afternoon. I was stuck doing the dirty work…lucky me. So back to business here, I was super nice and said “Hi *Name* It’s Kevin at *Address*” You know what is sad? I have to say that every time and she is BJ’s aunt…yes, our landlord is my partner’s aunt and she often has no clue who we are when we have to contact her. You can make a sour face if you want, I usually do when I think about it. Well I I just flat out told her May was going to be a terrible month, the utilities at the house were super high and we had to pay them immediately or we would end up with shut off notices, and no one wants those. I can tell you this lady has no remorse whatsoever. I wasn’t trying to get us out of paying her rent, I was trying to buy us time or an arrangement. She said she is closing her payment book on May 7th and it has to be paid on or before that day or she’ll have to take further action. “You guys know my policy.” I don’t remember what I said to her, but I know she was in a hurry to get off the phone. I know when Bradley came down to get some coffee, I told him how much of a witch I thought his aunt was.
So I set up a GoFundMe in the amount of the rent, which I ended up feeling guilty for after seeing cancer patients and others with injuries and illnesses. I knocked off $60 from my items that I sold which I put in my savings account towards the rent for May. I tried to reach out to friends and family, but none of them seemed interested whatsoever as most of them live in their own little worlds. I may end up taking it down, I’m not sure, because I am NOT one to beg or ask for money. Of course I never thought I’d find ourselves in this type of situation, either. The link is as follows, maybe some feedback would be helpful? I was truthful and honest in it, straight forward and I didn’t beg or put guilt trips on people.
Things have been kind of a mess since I got out of the hospital last month. I am definitely feeling like things are my fault.
I had a severe anxiety attack and ended up having to take my medication on an emergency level. It knocked me out for awhile and when I came to, I felt like I was hit by a truck. Needless to say, I had a day dealing with difficult people and I thank the Lord everyday that I am NOTHING like that.